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AI Writing Detection Known Issues
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This page is no longer being updated. Please visit our new guides site to find the latest known issues.
We hope that your time with Turnitin is without any problems, but occasionally something might happen that you were not expecting. Check out this list, and see if anything looks familiar. If your problem appears on the list, we're aware of the problem and currently looking into it.
Found something new? Get in touch with our support team by raising a request at our help center
All AI writing known issues as of 2023-05-30
Browser issue impacting AI detection visibility
There’s a known issue that is causing the AI writing administrator setting and the AI writing indicator to be hidden from users. This is a browser issue primarily impacting users on the Safari browser.
Workaround: To resolve this issue users should clear their cache. We also recommend that users ensure that any pop-up blocking settings allow pop-ups from Turnitin.
Non-US Turnitin Feedback Studio with Originality users unable to access AI writing detection when launching the document viewer from the Authorship Report
There’s a known issue that will prevent non-US Turnitin Feedback Studio with Originality users from being able to access/see the AI Writing indicator score in document viewer launched from Authorship.
Users will still be able to access the AI writing detection indicator and the AI writing report when they open a Similarity Report from their inbox.
Users unable to access AI writing detection when launching the document viewer from the Paper Lookup Tool
There’s a known issue that prevents Turnitin Feedback Studio with Originality, Turnitin Originality, Turnitin Similarity, and Simcheck users from being able to access/see the AI Writing indicator score in document viewer launched from the Paper Lookup Tool.
Users will still be able to access the AI writing detection indicator and the AI writing report when they open a Similarity Report from their inbox.
This issue was resolved on 2023-04-12
Error that causes the AI writing report to fail to open
When opening the AI writing report, an infrequent error may cause the following error message may be displayed:
“An error occurred when starting this app. Please close the window and try again”
This issue was resolved on 2023-07-06
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